Shipping Policy

Shipping Policy

Grande Outdoors ships within Canada. Because many of our products are oversized, high-value or supplier-fulfilled, delivery methods and timelines vary by product and destination.

Free Shipping

Free standard delivery is available to eligible non-rural addresses across Canada’s ten provinces. Rural addresses, Yukon, Northwest Territories and Nunavut require a freight quote and delivery confirmation before ordering. Contact Support@grandeoutdoors.com with your product and postal code. Remote or difficult-access destinations may require additional arrangements.

Order Processing

Orders are processed on business days, Monday through Friday, excluding statutory holidays. Processing time can vary by product, supplier and availability.

In-stock items typically ship within 2–5 business days. Delivery timing varies by size, weight and destination.

Large-Item & Freight Delivery

Large outdoor-living products may ship by freight or directly from our supplier. Final delivery timing varies by product, destination and carrier. Freight shipments may require an appointment, curbside delivery, tailgate service or other delivery coordination depending on the item and destination.

Delivery Timing

Delivery estimates depend on the product, destination and carrier. Standard parcel orders generally move faster than oversized or freight shipments. Any delivery date provided is an estimate and may be affected by weather, carrier delays or other circumstances outside our control.

Tracking & Delivery Updates

When tracking information is available, it will be sent to the email address associated with your order. Oversized or freight shipments may involve direct scheduling or delivery coordination.

Damaged Shipments

Please inspect your order as soon as it arrives. If packaging or merchandise is visibly damaged, take clear photos and contact us promptly at Support@grandeoutdoors.com or 1-778-760-9448. Keep the packaging until the issue has been resolved.

Missing or Delayed Shipments

If your shipment is delayed, missing, or marked delivered but cannot be located, contact our team and we will help investigate with the carrier or supplier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address. Additional charges may apply if an order must be redirected or re-shipped because of incorrect information supplied at checkout.

Returns

Return eligibility and return-shipping responsibilities are governed by our Refund & Return Policy. Please review that policy before initiating a return.

Questions

For shipping questions before or after ordering, contact Grande Outdoors at Support@grandeoutdoors.com or 1-778-760-9448.