Refund & Return Policy

Refund & Return Policy

Grande Outdoors does not accept returns or exchanges for change of mind. Please confirm product dimensions, specifications, finishes and site requirements before placing your order. Our team is available to help you choose the right product.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us promptly at Support@grandeoutdoors.com or 1-778-760-9448. Include your order number, a description of the issue and clear photos of the product and packaging where possible. Keep all packaging until the issue has been resolved.

We will assess the issue and coordinate the appropriate repair, replacement, return or refund with you and the supplier. Applicable manufacturer warranty coverage also remains available under its terms.

Return Authorization

Do not ship an item back without our authorization. If a return is required to resolve a damaged, defective or incorrect order, we will provide instructions and confirm the return destination and shipping arrangements before you send it.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Whether an order can be cancelled depends on its fulfillment status and any supplier, custom or special-order commitments already in place. Any applicable cancellation charges will be explained before a cancellation is processed.

Refunds

Approved refunds are issued to the original payment method after returned merchandise has been received and inspected, where applicable. The time required for the credit to appear depends on your bank or payment provider.

Questions

Contact Support@grandeoutdoors.com or 1-778-760-9448 for assistance before or after ordering.

This policy does not limit any rights you may have under applicable consumer-protection law.