Privacy Policy

Effective September 15, 2026

Grande Outdoors is operated by 2173030 Alberta Ltd. and is based in Kelowna, British Columbia. We respect your privacy and handle personal information in accordance with applicable Canadian privacy law.

Information we collect

We may collect information you provide when you place an order, contact us, create an account, subscribe to marketing, or otherwise interact with our store. This can include your name, email address, phone number, billing and shipping information, order details and customer-service correspondence.

Our website and ecommerce providers may also collect technical information such as IP address, device and browser information, and basic site-usage data through cookies and similar technologies.

How we use information

We use personal information to process and fulfill orders, arrange delivery, provide support, prevent fraud, maintain security, comply with tax, accounting and legal obligations, improve our store, and send marketing communications where you have consented or where otherwise permitted by law.

Service providers and suppliers

We may share information with service providers only as reasonably necessary to operate Grande Outdoors, including Shopify, payment processors, suppliers and drop-ship partners, freight carriers, delivery providers, technology providers, and professional advisers. Some service providers may process information outside British Columbia or Canada and may be subject to the laws of the jurisdiction where they operate.

Grande Outdoors does not sell customer personal information.

Cookies

Our site may use cookies and similar technologies that are necessary for shopping-cart and checkout functions, security, analytics and, where applicable, marketing. You can adjust cookie settings through your browser or available site controls, although disabling certain cookies may affect store functionality.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes for which it was collected and to meet legal, tax, accounting and business requirements. We use reasonable administrative and technical safeguards appropriate to the information we hold.

Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information and may withdraw marketing consent. Certain legal or operational exceptions may apply.

Contact

For privacy questions or requests, contact Support@grandeoutdoors.com.

We may update this Privacy Policy from time to time. The current version will be posted on this page.